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Train 4 Trade Skills - Gas Course

Section 1 Part A

Pre Attendance Study Modules - Theory

Module 1 - gas engineer Induction

  • What is a gas engineer NVQ?
  • Technical Certificate Scheme
  • Career Opportunities
  • Industry Overview
  • Specialist Work
  • Industry Structure
  • A Typical Business
  • Building Your Record of Evidence (Portfolio)

Module 2 - Health & Safety

  • Personal Safety & the Safety of Others
  • Regulations
  • Risk Assessments
  • Access
  • Fire Safety & Emergencies
  • Electrical Shock & First Aid
  • COSHH
  • LPG and Lead
  • Safety and Gas Escape Emergency procedures

Module 3 - Common gas engineer Processes

  • Hand Tools
  • Power Tools
  • Measuring
  • Marking Out
  • Cutting
  • Bending
  • Jointing
  • Fixing

Module 4 - Key gas engineer Principles

  • Materials
  • gas engineer Science
  • Electricity
  • Calculations

COURSE CONTENT

Qualification Outcomes

  • NICEIC certificated, Basic Gas Utilisation
  • City & Guilds certificated, 6084 Energy Efficiency
  • ACS Certification, Core Gas Safety (CCN1)
  • ACS Certification, Domestic Central Heating and Central Heating Boilers (CEN1)
  • ACS Certification, Water Heaters (WAT1)
  • ACS Certification, Cookers and Hobs (CKR1)
  • ACS Certification, Space Heaters – Fires (HTR1)
  • ACS Certification, Flue Gas Analysers (CPA1)

Part P Defined Scope Electrical Qualification

Practical Training & Assessment: In Centre Training - 7 Weeks
  • Practical training & tuition to include combustion, low pressure meters, pipework installation requirements, meters and tightness testing
  • Ventilation taking into account specific appliances, flueing, regulators and working with different types of gas pipework Gas safety controls, identification of unsafe situations and emergency procedures as well as applying gas safety regulations to real life situations
  • Specific appliance installation, service & maintenance to include cookers, fires, water heaters and wet central heating systems – (weeks 1 to 4 combine in the issue of the NICEIC Basic Gas Utilisation Certificate)
  • ACS preparation & revision training of Core Gas Safety plus appliances, also the City & Guilds 6084 Energy Efficiency revision and online examination
  • ACS theory & practical assessment week covering CCN1, CKR1, HTR1, WAT1, CEN1 and CPA1
  • Part P Defined Scope Electrical Training & Assessment Progression

Upon successful completion of the course you will have attained the knowledge, skills and qualifications needed to gain employment and lawfully operate as a domestic gas engineer. At this point you could consider undertaking additional ACS training to work on liquefied petroleum gas (LPG) or to work on industrial/commercial gas installations. You could also undertake training in unvented hot water heating systems and environmental technologies e.g. solar hot water.

Domestic Gas Engineer Course

First in page 8 Europe for Training

Stage 1 - Theory Elements

SECTION 1 PART A

Lesson 01: Gas Introduction
  • Working with Gas Lawfully
  • The Accredited Certification Scheme (ACS)
  • Career Opportunities
  • Industry Overview
  • Specialist Work
  • Industry Structure
  • A Typical Business
  • Compiling Your Record of Evidence (Portfolio)
TUTOR MARKED ASSIGNMENT 01

Lesson 02: General Health and Safety

  • Personal Safety
  • Risk Assessments
  • Access
  • COSHH
  • Fire Safety and Emergencies
  • Basic First Aid Procedures
  • Regulations and the Safety of Others
  • Gas Emergency Action & Procedures
TUTOR MARKED ASSIGNMENT 02

Lesson 03: Common Plumbing Processes

  • Generic Systems Knowledge
  • Hand Tools
  • Power Tools
  • Tube Bending, Measuring and Marking Out
  • Pipework Material and Jointing Processes
  • Fixing Devices, Pipe Supports and Brackets
  • Associated Trade Skills
TUTOR MARKED ASSIGNMENT 03

SECTION 1 PART B

Lesson 04: Key Plumbing Principles
  • Calculations
  • Plumbing Science
  • Basic Electrics
  • Plumbing Materials
TUTOR MARKED ASSIGNMENT 04

Lesson 05: Cold Water Systems

  • Cold Water Supply and Treatment
  • Domestic Cold Water Supply
TUTOR MARKED ASSIGNMENT 05

Lesson 06: Water Regulations

  • Introduction and Background/Legislation
  • The Regulations
  • Materials and Substances in Contact with Water
  • Requirements for Water Fitting
  • Water System Design and Installation
  • Commissioning (Flushing, Testing & Sterilisation)
  • Prevention of Cross Connection to Unwholesome Water
  • Backflow Prevention
  • Cold Water Services
  • Hot Water Services
  • WCs, Flushing Devices and Urinals
  • Sanitary Appliances and Water for Outside
TUTOR MARKED ASSIGNMENT 06

Lesson 07: Domestic Hot Water Systems

  • Hot Water Supply Overview
  • Hot Water Storage Systems
  • Instantaneous Hot Water Systems
  • Unvented Storage Systems
TUTOR MARKED ASSIGNMENT 07

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  • Stage 1 - Theory Elements

SECTION 1 PART C

Lesson 08: Cold & Hot Water Systems and Components

  • Taps and Valves Used in Cold and Hot Water Plumbing Systems
  • Maintenance and Servicing of Cold and Hot Water System Components
  • Specific Installation Requirements for Cold and Hot Water Systems
  • Soundness Testing on Cold and Hot Water Systems
TUTOR MARKED ASSIGNMENT 08

Lesson 09: Showers

  • Regulations and Installing Domestic Electric Showers
  • Part P of Building Regulations
  • Work Activities that Require Part P Registration
  • The 1999 Water Regulations
  • Part G of the Building Regulations
  • Electric Showers
  • Boosted Showers
  • Part P Wiring Requirements
  • Cable Selection
  • General Electrical Installation Requirements
TUTOR MARKED ASSIGNMENT 09

Lesson 10: Installing and Commissioning Plumbing Systems

  • Prepare Work Check
  • Carry Out the Installation of Systems and Components
  • Testing and Commissioning of Systems and Components
TUTOR MARKED ASSIGNMENT 10

Lesson 11: Decommissioning and Maintenance

  • Suspending Operations of a System
  • Maintain System Components
TUTOR MARKED ASSIGNMENT 11

Domestic Gas Engineer Course

First in page 10 Europe for Training
  • Stage 1 - Theory Elements

SECTION 2 PART A

Lesson 12: Central Heating Systems

  • Overview
  • Regulations Covering Domestic Heating and Hot Water
  • Installation Layouts
  • Central Heating System Components and Controls
  • Soundness Testing on Central Heating Pipework
  • Maintenance & Decommissioning
TUTOR MARKED ASSIGNMENT 12

Lesson 13: Power Flushing

  • What is Power Flushing
  • The Benefits of Power Flushing Both New and Existing
Heating System Installations
  • On-site Water Test Kits- Understanding and Interpreting
Water Analysis Results
  • Power Flushing Units
  • The Principles of Operating a Power Flushing Unit
  • Selecting the Appropriate Flushing Procedure for Specific
Heating Systems
  • Power Flushing Additives and System Protectors/Inhibitors
  • Descaling Heating Elements, Hard and Soft Areas
  • The Power Flushing Process in Detail
  • Disposal of Waste Water Product (Sludge)
  • Water Analysis Completion Tests
TUTOR MARKED ASSIGNMENT 13

Lesson 14: Health & Safety

  • Safe Working Practices for Gas Installers
  • Health and Safety at Work Act
  • RIDDOR
  • Dangerous Occurrences Regulations
  • Health & Safety (Safety Signs & Signals) Regulations
  • Tools and Equipment
  • Materials Which Require Handling With Caution
  • Handling of Appliances and Pipe Fittings
  • Purging and Testing – Domestic
  • Working in a Premises
  • Working Under Suspended Floors and in Roof Spaces
  • Electrical Aspects
  • Fire Prevention
TUTOR MARKED ASSIGNMENT 14

Lesson 15: Regulations and Acts

  • British Standards & IGE/IGEM Documents
  • The Building Regulations
  • The ‘CE’ Mark
  • The Gas Safety (Installation & Use) Regulations 1998
  • Summary of the Gas Regulations
TUTOR MARKED ASSIGNMENT 15

SECTION 2 PART B

Lesson 16: Combustion

  • Property of Gases
  • Complete Combustion
  • Incomplete Combustion
  • Causes of Incomplete Combustion
  • Carbon Monoxide and Carbon Dioxide
  • Carbon Monoxide Detectors and Alarms
  • Flue Gas Analysers (introduction)
  • Burner Types
TUTOR MARKED ASSIGNMENT 16

Lesson 17: Gas Controls

  • Gas Controls
  • Gas Tap
  • Vitiation Sensing Device
  • Thermostats
  • Flame Supervision Device
  • Fan Draught Flue System
  • Medium Pressure Meter Regulators
TUTOR MARKED ASSIGNMENT 17

Domestic Gas Engineer Course

Working for a bet ter future in 11 European Count r ies page 11 Stage 1 - Theory Elements Lesson 18: Open Flues & Room Sealed Flues
  • Flues
  • Introduction to BS5440
  • Open Flue
  • Discharge of Products of Combustion
  • Protection of Buildings
  • Provision of Information
  • Compliance
  • Chimneys
  • Metal Flue Boxes
  • Flue Pre-Installation Check List
  • Testing an Open Flue
  • General Inspection Checks for Existing Flues
  • Spillage Test Procedure
  • Flue Flow Test
  • Testing a Chimney Prior to Installing a Gas Fire
  • Radon Gas Protection
  • Room Sealed Flues
  • Installing a Flue Through Insulated Walls
TUTOR MARKED ASSIGNMENT 18

Lesson 19: Ventilation

  • Air Vent Requirements for Gas Appliances
  • Open Flue Ventilation
  • Flueless Appliances
  • Multi-Appliance Ventilation
  • Compartment Air Vent Requirements
  • How to Provide Ventilation
  • Types of Air Vents
  • Ventilation Wizard
TUTOR MARKED ASSIGNMENT 19

Lesson 20: Measurement of Gas Pressure & Tightness

Testing
  • Standing Pressure
  • Working Pressure
  • Appliance Burner Pressure
  • Introduction to IGE/UP/1B
  • Test Equipment
  • Suitability of Using IGE/UP/1B for Tightness Testing
  • Estimating the External Installation Volume for the
Application of the Correct Procedure for Tightness Testing
  • Tightness Testing a Low Pressure Installation Procedure
  • Removing the Test Equipment
  • Medium Pressure Installations
  • Tightness Testing a New or Existing Medium Pressure
Installation
  • Tightness Criteria
  • Action if Installation is Not Gas Tight
  • The E6 Electronic Meter
  • Tightness Testing an Installation Supplied Through an E6
Meter
  • Installation Includes Emergency Control but No Meter
TUTOR MARKED ASSIGNMENT 20

Lesson 21: Re-establish Gas Supplies

Purging
Purge Volumes
Purging Method IGE/UP/1B
Suggested Purge Procedure
Purge Volume Less than 0.02m3
Purging U16 Meters
Calculating the Purge Volume
Meter Volume
Suggested Purge Procedure: Volume Exceeds 0.02m3
Re-lighting Appliances
TUTOR MARKED ASSIGNMENT 21

Lesson 22: Checking Pressures & Pipe Sizing

Other Uses of a ‘U’ Gauge
Gas Flow Rate Discharge Tables
Pipe Sizing Historically
TUTOR MARKED ASSIGNMENT 22

Domestic Gas Engineer Course

First in page 12 Europe for Training
Practical Attendance Stage 1 (weeks 1 and 2 in-centre)
First week
With an equal split of classroom and practical activities, your
first week in centre will cover the following topics and end
with a multiple choice test to verify your knowledge and
understanding required by the NICEIC Basic Gas Utilisation
qualification.
  • Completing log books and recording essential site based evidence required to meet the ACS application for assessment criteria
  • Combustion, products of incomplete combustion and safety measures
  • Domestic gas meters, installation, positioning and safe removal
  • Gas pipe work installation, connection and in-service protection, as well as new technology advancement (track-pipe etc)
  • Tightness testing and purging
  • An introduction to ventilation
You will have demonstrated your ability to operate in a safe
and responsible manner with regard to gas pipework
installation and its supply, enabling you to approach a gas
registered company for work experience under the direct
supervision of one of their engineers.
Second week
Incorporating a balanced mix of classroom and practical
hands-on tasks, candidates will be build upon the knowledge
and skills gained in week 1 and develop additional skills in
line with the topics covered in week 2 theory elements. The
week will end with a multiple-choice assessment required by
the NICEIC Basic Gas Utilisation qualification.
  • Re-cap of week 1 competencies
  • Log book entries / evidence gathered
  • Ventilation, types of appliances and how to meet their requirements
  • Checking and setting of different types of regulators on appliances
  • Flueing and chimney standards, open flued, room sealed appliances etc.
  • Copper and low carbon steel pipework

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Stage 2 - Theory Elements

SECTION 3 PART A

Lesson 23: Checking and Setting Burner Pressure & Gas Rates
  • Checking and Setting Appliance Burner Pressure
  • Gas Rates and Heat Inputs
  • Checking Gas Rates and Heat Inputs
TUTOR MARKED ASSIGNMENT 23

Lesson 24: Installation of Pipework & Fittings

  • Materials and Methods of Jointing
  • Copper Tube
  • Copper Tube Bending
  • Lead Composition Pipework
  • Polyethylene Pipework
  • Mild Steel Barrel
  • Corrugated Stainless Steel Pipework
  • New Buildings
  • Pipe Sleeving
  • Expected Gas Consumption
  • Surface Run Pipework
  • Buried Pipework
  • Micro Points / Leisure Points
  • Extensions to Existing Installations
  • Safety
  • Uncompleted Work
  • Suspended Floors
  • Walls (Traditional Buildings)
  • Concealed Fire Place Gas Points
  • Meter Outlet Connections
  • Other Service Pipes
  • Ducts and Fire Stopping
  • Running Gas Supplies in Timber Framed and Dry Lined Walls
TUTOR MARKED ASSIGNMENT 24

Lesson 25: Low Pressure Meter Installations

  • Meter Terminology
  • Determining the Correct Meter Rating
  • General Siting Requirements for Gas Meters
  • Specific Meter Sizing Requirements
  • Pre-Installation
  • Accepted Suitable Locations
  • External Meter Installations
  • Meter Compartments
  • Internal Meter Installations
  • What Criteria to use when Installing New or Replacement Meters
  • General Installation Points Relating to Prepayment Meters
  • General Installation Points Relating to Credit Meter Installations
  • General Installation Points
  • All Primary Meters
  • Securing Meters
  • Gas Supply No Longer Required
  • Electrical Bond Where Meter is Removed
  • Electrical Cross Bonding
  • Temporary Bonding
  • Meter Governor
  • Uncommissioned Gas Appliances
  • Meter Recognition
TUTOR MARKED ASSIGNMENT 25

Domestic Gas Engineer Course

First in page 14 Europe for Training Stage 2 - Theory Elements

Lesson 26: Statutory Requirements & Unsafe Situations

  • Statutory Requirements
  • The Gas Safety Regulations
  • RIDDOR
  • Installations Installed Before Current Regulations or Standards
  • Concern for Safety
  • The Gas Industry Unsafe Situations Procedure
  • Escapes of Gas
  • Commissioning
TUTOR MARKED ASSIGNMENT 26

Lesson 27: Central Heating

  • Prohibited Areas
  • Ventilation
  • Balanced Flue Case Seals
  • Flueing
  • Gas Connection
  • Water Connection
  • Electrical Connection
  • Combustible Surfaces
  • Typical Gas Control for Super Efficient Condensing Boilers
  • Servicing & Commissioning
  • Combination Boilers
  • Hydraulics
  • An Introduction to Fault Finding
TUTOR MARKED ASSIGNMENT 27

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SECTION 3 PART B

Lesson 28: Space Heaters

  • Categories of Space Heaters
  • Space Heater Types
  • Gas Fire Types
  • Alternative Open Flue Gas Fires
  • Balanced Flue Gas Fire
  • Balanced Flue Convector Wall Fire
  • Closure Plate
  • Appliance Preparation
  • Installation of Inset Live Fuel Effect Gas Fires
  • Valor Favourite & Firelite
  • Spillage Check
  • Room Sealed Flues
  • Gas Supply
  • Servicing
  • Heat Exchanger Types
  • Servicing & Commissioning
  • Commissioning Check List
  • Radiants, Coals and Imitation Logs
  • Dress Guard and Glass Front Panel
  • Outer Case
TUTOR MARKED ASSIGNMENT 28

Lesson 29: Gas Cookers

  • Categories of Cookers
  • Gas Connection (General)
  • Combustible Surfaces
  • Ventilation
  • Cooker Stability
  • Servicing
  • Grill Burners
  • Levelling Adjustment
  • Over Door
  • Electrical Safety
  • Commissioning
  • Poor Oven Performance
  • Checking Oven Temperatures
TUTOR MARKED ASSIGNMENT 29

Lesson 30: Warm Air Heaters

  • Prohibited Areas
  • Ventilation
  • Balanced Blue Case Seals
  • Flueing
  • Installations in Garages
  • Loft Space Installations
  • Gas Connection
  • Water Connection
  • Electrical Connection
  • Combustible Surfaces
  • Connection to Ductwork
  • Warm Units Installed Under Stairs
  • Brief History of Warm Air
  • Types of Gas Warm Air Heaters
  • Return Air
  • Hot Water
  • Types of Installation
  • The Basics of How They Work
  • Air Filtration
  • An Alternative Air Supply
  • Ducting
  • Installation Check List
  • Servicing Check List
  • Fault Finding
  • Commissioning
TUTOR MARKED ASSIGNMENT 30

Domestic Gas Engineer Course

First in page 16 Europe for Training Stage 2 - Theory Elements

SECTION 3 PART B (continued)

Lesson 31: Water Heaters

  • Prohibited Areas
  • Ventilation
  • Flueing
  • Types of Water Heater
  • Instantaneous Water Heaters
  • Pre-Installation Safety Check List
  • Water Supply Connection
  • Gas Connection
  • Components
  • Heating Body
  • Water Section
  • Gas Section
  • Commissioning
  • Storage Water Heaters
  • Pre-Installation Safety Check List
  • Components
  • Commissioning
  • Circulators
  • Fault Diagnostics
  • Poor Performance
  • Main Burner Fails to Light
  • Scaled Heat Exchanger
  • Servicing Check List
TUTOR MARKED ASSIGNMENT 31

Lesson 32: Tumble Dryers

Introduction to Tumble Dryers
Commissioning Check List
Servicing Preliminary Check List
Service Procedure
Fault Finding
TUTOR MARKED ASSIGNMENT 32

Lesson 33: Central Heating System Electrics

  • Central Heating Systems (Boilers) Overview
  • Basic & Complex System Layouts CHSB – S1 & S2
  • Central Heating Appliances CHSB – S3 Part L1 of the Building Regulations CHSB
  • Wiring Central Heating System Controls CHSB – S5
  • Commissioning Central Heating Systems CHSB – S6
  • Fault Diagnosis CHSB – S7
TUTOR MARKED ASSIGNMENT 33

Lesson 34: Fault Finding Fan Flued Combination Boilers

  • What is a Combination Boiler?
  • Direct Heat Exchanger
  • Indirect Heat Exchanger
  • Operating Sequence
  • Finding a Simple Fault
  • Filling the System and Appliance with Water
  • Firing the Appliance
  • Domestic Hot Water Flow Rates
  • Measuring the Hot Water Flow Rate
  • Measuring the Hot Water Temperature Rise
  • Sealed Systems (Combination Boilers)
  • Expansion Vessels
  • Safety Valve
  • Pressure Gauge
  • Filling Point
  • Venting
  • Draining
  • Valves
  • Thermostatic Radiator Valves
  • By-Pass
  • Glossary of Terms
  • Preliminary Electrical Checks
TUTOR MARKED ASSIGNMENT 34

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Stage 2 - Theory Elements

SECTION 3 PART C

Lesson 35: Heating Design

  • Meeting the Customer’s Requirements
  • Design Considerations
  • Calculations for System Requirements
  • Calculations for System Components
  • Regulations and Sources of Information
TUTOR MARKED ASSIGNMENT 35

Lesson 36: Electricity

  • Principles of Electricity
  • Electricity Supply
  • Domestic Electrical Installation Requirements
  • Earth Continuity
  • Testing and Decommissioning
TUTOR MARKED ASSIGNMENT 36

Lesson 37: Part P (defined scope) Domestic Electrical Qualification

  • Applicable building regulations for domestic electrical installation
  • Electrical safety legislation regulations standards and terminology
  • Testing and commissioning
  • Domestic electrical installations – safe isolation procedures
  • Identifying unsafe situations
  • Domestic electrical earthing and bonding requirements
  • Electrical testing procedures
  • Selecting domestic electrical cable and components and installation techniques
TUTOR MARKED ASSIGNMENT 37

SECTION 3 PART D

Lesson 38: Environmental Awareness

  • Environmental Awareness Overview
  • Environmental Awareness and Plumbing
  • Applying Environmental Awareness
TUTOR MARKED ASSIGNMENT 38

Lesson 39: Energy Efficiency

  • CE29: Domestic Heating By Oil: Boiler Systems – Guidance for Installers and Specifiers
  • CE30: Domestic Heating By Gas: Boiler Systems – Guidance for Installers and Specifiers
  • CE51: Central Heating System Specifications (CHeSS) Year 2008
  • CE54: Whole House Boiler Sizing Method for Houses and Flats
TUTOR MARKED ASSIGNMENT 39

Lesson 40: Solar Thermal Domestic Hot Water Systems

  • Solar Thermal Overview & Considerations
  • Solar Collector Types & British Standards
  • Solar Thermal Store Options
  • Solar Thermal Primary Circuit Design
  • Solar Primary Circuit Controls
  • Solar Collector Sizing & Integration
  • Installation Materials & Fittings
  • Filling, Commissioning & Maintenance
TUTOR MARKED ASSIGNMENT 40

Lesson 41: Technical Bulletins for Review Domestic Gas Engineer Course

First in page 18 Europe for Training
Practical Attendance Stage 2 (weeks 3 and 4 in-centre)
With a bias toward practical activities, preceded by tutor-led
demonstrations, this further builds upon the competencies
acquired in weeks 1 and 2, under the direct supervision of
qualified tutors you will acquire tuition and experience to:
  1. Understand the operation of gas safety controls and rectify faults
  2. Identify unsafe situations, categorise the risk and record / notify appropriately
  3. Understand gas safety emergency procedures and act accordingly
  4. Understand how Gas Safety Regulations are applied to real-life situations
All the underpinning knowledge of core gas safety and its
application, including preventative safety methods and
appliance safety controls and their operation, this week
focuses upon the various main gas appliances.
  1. Cookers and hobs
  2. Wet central heating boilers
  3. Fires
  4. Water heaters
Upon completion of these weeks candidates will have
acquired the underpinning knowledge and skills needed to
install, service and maintain these appliances in a domestic
environment under the direct supervision of a Gas Safe
registered engineer. Essential portfolio work required to
undertake ACS assessments. Portfolio evidence of a
candidate’s site based experience will also be assessed by
qualified gas assessors.
On successful completion of week 4, candidates will be
recommended to NICEIC for certification for the Basic Gas
Utilisation qualification, thereby demonstrating they have
fully satisfied the “off-the-job” requirement of the ACS
application for assessment criteria.
At this stage, candidates will also be issued with their Energy
Efficiency training pack, the exam for which is taken in the
practical element of week 5 and an ACS revision guide.
Candidates should note, they must have gained all the
required work-based experience required and had this
portfolio of evidence assessed and authenticated by our
approved ACS assessment centre before attending week 5
practical.
Practical Attendance Stage 2 (weeks 3 and 4 in-centre)
Domestic Gas Engineer Course
Working for a better future in 11 European Count r ies page 19
Stage 3 - Theory Elements

SECTION 4 PART A

Lesson 42: Challenges and Services

  • What Challenges Will You Face?
  • What Skills Do You Require?
  • Services Offered by a Domestic Gas Engineer
  • Working From Home
  • Setting Personal Boundaries
  • Setting Clear Goals
  • Case Study
  • Understanding the Business Climate
  • Making a Business Plan
  • Managing Cash Flow of a Business
  • Varying Needs of Different Individuals
  • Summary
TUTOR MARKED ASSIGNMENT 42

Lesson 43: Marketing Your Business

  • Introduction
  • Your Target Market
  • Why a Target Market is Vital
  • Problem-Solving Your Target Market
  • Value
  • Identifying Your Target Market…and Their Problems
  • Features Versus Benefits
  • Marketing Products and Services
  • Case Study
  • Topics for Expansion
  • Summary
TUTOR MARKED ASSIGNMENT 43

Lesson 44: Online Marketing and Website Creation

  • Website Creation
  • Website Promotion
  • Affiliate Programmes
  • Newsletters
  • Summary
TUTOR MARKED ASSIGNMENT 44

Lesson 45: Customer Care and Management

  • Reviewing Your Target Market
  • The Importance of Customer Service
  • The Cycle of Service
  • Business Image
  • Telephone Contact
  • Face-to-Face Contact
  • Non-Personal Contact
  • The Farewell Message
  • Sales Versus Customer Service
  • Using the Cycle of Service to Boost Business
  • Troubleshooting
  • Conclusion
  • Summary
TUTOR MARKED ASSIGNMENT 45

Lesson 46: Increasing Sales

  • Defining “Sales”
  • A Look at Some Business Situations
  • Topics for Expansion
  • Summary
TUTOR MARKED ASSIGNMENT 46

Domestic Gas Engineer Course

First in page 20 Europe for Training
Stage 3 - Theory Elements

SECTION 4 PART A (continued)

Lesson 47: Financial and Legal Considerations

  • Setting Your Price
  • Payment
  • Financial Planning
  • Professional Advisors
  • Case Study
  • Banks and Banking
  • A Business That Is “In Trouble”
  • A Business That Needs To Expand
  • Book-Keeping
  • Using a Spreadsheet
  • Topics for Expansion
  • Summary
TUTOR MARKED ASSIGNMENT 47

Lesson 48: Networking

  • What is Networking?
  • Networking Skills
  • Networking Groups
  • Personal Image
  • Summary
TUTOR MARKED ASSIGNMENT 48

Lesson 49: Owner’s Leadership and Delegation Skills

  • Introduction
  • Identification of Skills
  • The Communication of Task Delegation
  • Summary
TUTOR MARKED ASSIGNMENT 49

SECTION 4 PART B

Revision Workbook 01

  • Domestic Core Gas Safety
  • Domestic Central Heating
  • Domestic Cookers

SECTION 4 PART C

Revision Workbook 02

  • Domestic Ducted Air Heaters
  • Domestic Gas Fires and Wall Heaters
  • Domestic Laundry Appliances
  • Domestic Low Pressure Gas Meters
  • Domestic Instantaneous Water Heaters
Domestic Gas Engineer Course
Working for a bet ter future in 11 European Count r ies page 21
Practical Attendance Stage 3 (weeks 5, 6 and 7 in-centre)
First week
  1. Energy Efficiency revision and exam
  2. ACS assessments preparation training, including review of gas safety regulations and good practice
Second week
  1. ACS assessments
(CCN1, CKR1, HTR1, WAT1, CEN1, CPA1)
On successful completion of this second week, candidates
will be recommended for ACS certification and following
receipt of their certificates can apply to be accepted on the
Gas Safe Register. Note that the ACS assessments require a
ratio of three students per tutor which means that it may not
always be possible to complete weeks 5 and 6
consecutively.
Third Week
Part P (defined scope) Domestic Electrical Qualification
  1. Applicable Electrical Safety Legislation and Regulations
  2. Safe Isolation Procedures
  3. Testing and Commissioning
  4. Identifying Unsafe Electrical Situations
  5. Selecting Domestic Electrical Cable and Components
  6. Installation Techniques